Note: The TADM eServices will be undergoing scheduled maintenance on 28 April 2024, from 8am to 8pm. During this period, the TADM eServices and Chatbot will not be available. Thank you for your understanding.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

Note: You can file a claim with your Singpass if you have your employment claim’s details. You will be notified of the next step via your preferred mode of communication. If you have filed a claim with TADM, you can log into your dashboard via eServices to view your claim status.

You may also use "Ask TADM" chatbot advisory service to get immediate answers, preliminary assessment and file your claim. The chatbot may direct you to make an appointment to speak to us if it cannot address your queries. We recommend Google Chrome, Microsoft Edge, Safari or Mozilla Firefox on desktop or laptop for best experience.

Do take note of the time limit(s) to file your claim(s). You may visit the Ministry of Manpower if you have general queries on the Employment Act.

What can I expect after I file my claim?

Last updated 14 Aug 2023

Upon lodgement of the claim, TADM will commence the dispute resolution process.

The process consists of two stages: e-Negotiation and Mediation. 

Stage 1. e-Negotiation (for most cases)

  • During this stage, the mediator is not involved.
  • Employees and employers are strongly encouraged to reach an amicable settlement within 5 working days. They can do so by accepting a proposal or making a counter-proposal. This will save the time and cost of having to go through mediation subsequently.
  • Employees and employers can upload documents to support their cases.
  • If a financial settlement is reached at this stage, the responding party will be requested to state the payment date. 

Stage 2. Mediation

  • Should the dispute remain unresolved after e-Negotiation has ended, the assigned mediator will conduct the mediation online and/or in person to help parties resolve the claim.
  • The mediator may conclude the case at e-mediation stage or schedule an in-person mediation session.

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Related Questions

I filed a case and made payment, what is the next step?
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What resources can I refer to on my rights and obligations as employee/employer during the e-Negotiation stage?
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