What can I expect after I file my claim?
Last updated 31 Jul 2026
After your claim is lodged, TADM will commence the dispute resolution process, which generally consists of two stages:
Stage 1: e‑Negotiation (for most cases)
e‑Negotiation is an online, self‑directed process where a mediator is not involved. Employees and employers are strongly encouraged to reach an amicable settlement within 5 working days by accepting a proposal or making a counter‑proposal through the platform.
This process allows parties to clarify issues, exchange proposals, and upload supporting documents at their own pace and convenience, without having to attend mediation. Resolving the dispute at this stage can help save time and costs, and reduces the need to repeat the same issues later if the case proceeds to mediation.
If a financial settlement is reached, the responding party will be requested to indicate the payment date through the system.
Stage 2: Mediation
If the dispute remains unresolved after e‑Negotiation, an assigned mediator will conduct mediation online and/or in person to assist both parties.Mediation cases may take about 8 weeks to complete and can involve multiple sessions. The mediator may conclude the case through e‑mediation or, where necessary, schedule an in‑person mediation session.
Was this answer helpful?