Note: The TADM eServices will be undergoing scheduled maintenance from 24 January 2026, 10pm to 25 January 2026, 8am. During this period, the TADM eServices and Chatbot will not be available. Thank you for your understanding.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

 

Note: Use "Ask TADM" chatbot to get immediate answers, claim assessment, and to file your claim. It will offer to make an appointment, if needed.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

Mediation

Questions

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Most recent
Most popular
Can I indicate my preference for online mediation or in-person mediation?
I filed a case and made payment, what is the next step?
(For parties responding to the claims) I received a notification to respond to a claim. Do I have to respond even though I disagree with the claims filed?
(For parties responding to the claims) I received a notification to attend a mediation. Do I have to attend the mediation even though I disagree with the claims?
(For Employers) Who can attend or represent the company at mediation?
(For Employers) I am facing technical difficulties in registering a representative. What do I do?
(For Employees) Can a 3rd party participate or represent me in mediation sessions?
Can a 3rd party enquire about my employment dispute?
Can I log in to the TADM eServices portal on my mobile device?
What should I do if I have technical problems on the TADM eServices?
(For Employers responding to claims) How do I appoint a representative to take part in TADM’s mediation process?
My mediation was conducted online. As the dispute remains unresolved, the mediator is arranging for an in-person session. Can I refuse to attend the session and request for mediation to continue virtually?
If the online mediation does not work out, can I have an in-person mediation with the case officer?
When will a Claim Referral Certificate (CRC) be issued?
I cannot log in to TADM’s eServices with my Singpass. What should I do?
What can I expect after I file my claim?
What resources can I refer to on my rights and obligations as employee/employer during the e-Negotiation stage?
The other party has not responded to my proposal and there are only a few days left in the e-Negotiation stage. What should I do?
Can a mediator look into my case before the expiry of e-Negotiation?
How is e-Mediation conducted?
Can I opt out of having my case mediated virtually?

Questions

Sort by:

By default
Most recent
Most popular
Can I indicate my preference for online mediation or in-person mediation?
(For parties responding to the claims) I received a notification to respond to a claim. Do I have to respond even though I disagree with the claims filed?
(For Employers) Who can attend or represent the company at mediation?
(For parties responding to the claims) I received a notification to attend a mediation. Do I have to attend the mediation even though I disagree with the claims?
I filed a case and made payment, what is the next step?
When will a Claim Referral Certificate (CRC) be issued?
(For Employers) I am facing technical difficulties in registering a representative. What do I do?
What should I do if I have technical problems on the TADM eServices?
(For Employees) Can a 3rd party participate or represent me in mediation sessions?
Can a 3rd party enquire about my employment dispute?
Can I log in to the TADM eServices portal on my mobile device?
(For Employers responding to claims) How do I appoint a representative to take part in TADM’s mediation process?
My mediation was conducted online. As the dispute remains unresolved, the mediator is arranging for an in-person session. Can I refuse to attend the session and request for mediation to continue virtually?
If the online mediation does not work out, can I have an in-person mediation with the case officer?
I cannot log in to TADM’s eServices with my Singpass. What should I do?
What can I expect after I file my claim?
What resources can I refer to on my rights and obligations as employee/employer during the e-Negotiation stage?
The other party has not responded to my proposal and there are only a few days left in the e-Negotiation stage. What should I do?
Can a mediator look into my case before the expiry of e-Negotiation?
How is e-Mediation conducted?
Can I opt out of having my case mediated virtually?

Questions

Sort by:

By default
Most recent
Most popular
I filed a case and made payment, what is the next step?
(For parties responding to the claims) I received a notification to attend a mediation. Do I have to attend the mediation even though I disagree with the claims?
What can I expect after I file my claim?
What resources can I refer to on my rights and obligations as employee/employer during the e-Negotiation stage?
Can a 3rd party enquire about my employment dispute?
(For Employers) Who can attend or represent the company at mediation?
If the online mediation does not work out, can I have an in-person mediation with the case officer?
Can I log in to the TADM eServices portal on my mobile device?
When will a Claim Referral Certificate (CRC) be issued?
My mediation was conducted online. As the dispute remains unresolved, the mediator is arranging for an in-person session. Can I refuse to attend the session and request for mediation to continue virtually?
The other party has not responded to my proposal and there are only a few days left in the e-Negotiation stage. What should I do?
I cannot log in to TADM’s eServices with my Singpass. What should I do?
How is e-Mediation conducted?
Can a mediator look into my case before the expiry of e-Negotiation?
(For Employees) Can a 3rd party participate or represent me in mediation sessions?
(For Employers) I am facing technical difficulties in registering a representative. What do I do?
Can I opt out of having my case mediated virtually?
Can I indicate my preference for online mediation or in-person mediation?
(For parties responding to the claims) I received a notification to respond to a claim. Do I have to respond even though I disagree with the claims filed?
What should I do if I have technical problems on the TADM eServices?
(For Employers responding to claims) How do I appoint a representative to take part in TADM’s mediation process?