Note: The TADM eServices will be undergoing scheduled maintenance on 23 November 2025, 8am to 2pm. During this period, the TADM eServices and Chatbot will not be available. Thank you for your understanding.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

Note: Use "Ask TADM" chatbot to get immediate answers, claim assessment, and to file your claim. It will offer to make an appointment, if needed.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

If the online mediation does not work out, can I have an in-person mediation with the case officer?

Last updated 14 Aug 2023

The mediator will make arrangement if an in-person mediation is required.

We encourage parties to participate actively and promptly, while keeping an open mind.

Was this answer helpful?

Related Questions

I filed a case and made payment, what is the next step?
(For parties responding to the claims) I received a notification to attend a mediation. Do I have to attend the mediation even though I disagree with the claims?
What can I expect after I file my claim?
What resources can I refer to on my rights and obligations as employee/employer during the e-Negotiation stage?
Can a 3rd party enquire about my employment dispute?
(For Employers) Who can attend or represent the company at mediation?
Can I log in to the TADM eServices portal on my mobile device?
When will a Claim Referral Certificate (CRC) be issued?
My mediation was conducted online. As the dispute remains unresolved, the mediator is arranging for an in-person session. Can I refuse to attend the session and request for mediation to continue virtually?
I cannot log in to TADM’s eServices with my Singpass. What should I do?
How is e-Mediation conducted?
The other party has not responded to my proposal and there are only a few days left in the e-Negotiation stage. What should I do?
(For Employees) Can a 3rd party participate or represent me in mediation sessions?
Can a mediator look into my case before the expiry of e-Negotiation?
(For parties responding to the claims) I received a notification to respond to a claim. Do I have to respond even though I disagree with the claims filed?
(For Employers) I am facing technical difficulties in registering a representative. What do I do?
What should I do if I have technical problems on the TADM eServices?
Can I opt out of having my case mediated virtually?
Can I indicate my preference for online mediation or in-person mediation?
(For Employers responding to claims) How do I appoint a representative to take part in TADM’s mediation process?