Note: The payment gateway will be undergoing scheduled maintenance from 26 September 2026, 10:00 PM to 27 September 2026, 8:00 AM. During this period, TADM eServices and the chatbot will remain available, but payment services will be temporarily unavailable.

If your payment is unsuccessful during the maintenance window, please try again after 27 September 2026, 8:00 AM and complete your payment within 3 working days. Thank you for your understanding.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

Note: Use "Ask TADM" chatbot to get immediate answers, claim assessment, and to file your claim. It will offer to make an appointment, if needed.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

I filed a case and made payment, what is the next step?

Last updated 20 May 2024

Once the claim is successfully filed, you will receive an email and/or SMS from TADM on the next steps of the dispute resolution process. Your employer will also be notified of the claim(s).

You can also access your dashboard with your Singpass to manage your claim(s).

Was this answer helpful?

Related Questions

(For parties responding to the claims) I received a notification to attend a mediation. Do I have to attend the mediation even though I disagree with the claims?
What can I expect after I file my claim?
What resources can I refer to on my rights and obligations as employee/employer during the e-Negotiation stage?
(For Employers) Who can attend or represent the company at mediation?
Can a 3rd party enquire about my employment dispute?
If the online mediation does not work out, can I have an in-person mediation with the case officer?
Can I log in to the TADM eServices portal on my mobile device?
When will a Claim Referral Certificate (CRC) be issued?
My mediation was conducted online. As the dispute remains unresolved, the mediator is arranging for an in-person session. Can I refuse to attend the session and request for mediation to continue virtually?
The other party has not responded to my proposal and there are only a few days left in the e-Negotiation stage. What should I do?
Can I indicate my preference for online mediation or in-person mediation?
I cannot log in to TADM’s eServices with my Singpass. What should I do?
Can a mediator look into my case before the expiry of e-Negotiation?
(For Employees) Can a 3rd party participate or represent me in mediation sessions?
(For parties responding to the claims) I received a notification to respond to a claim. Do I have to respond even though I disagree with the claims filed?
(For Employers) I am facing technical difficulties in registering a representative. What do I do?
What should I do if I have technical problems on the TADM eServices?