Note: You can file a claim with your Singpass. You will be notified of the next step, and you can log into your dashboard via eServices to view and manage your claim.

Use "Ask TADM" chatbot to get immediate answers, claim assessment, and to file your claim. It will offer to make an appointment if needed.

Do take note of the time limit(s) to file your claim(s). Visit the Ministry of Manpower if you have general queries on the Employment Act.

eServices

Use our eServices (EmPOWER) to file a claim for mediation or manage your employment-related matters

You can click on the "Ask TADM" chatbot advisory service to get immediate answers to your queries. You may be directed to make an advisory appointment if the chatbot is unable to address your queries.

eServices (EmPOWER) Estimated Time Required Quick Reference Guides (QRGs)

File a claim

Use this eService (EmPOWER) to file a claim for mediation.

If you are a union member, you may contact NTUC at 6213 8008 or visit NTUC's Workplace Advisory Service for assistance.

If the union files on your behalf, you can claim up to $30,000, instead of $20,000 for non-union members. Learn more about how much you can claim.

 20 minutes  Guide to file a claim (PDF, 542KB) 

Dashboard

If you have an existing appointment, draft claim via chatbot, or an ongoing claim, you can log in to your dashboard to manage the following:

  • Manage my existing appointment
  • Pay filing fees
  • Upload documents for claim
  • View and manage cases
  • e-Negotiation
  • Attend online mediation
  • Update payment status
  • Sign e-Settlement Agreement
  • Complete survey
 - 

Guide to employee login and dashboard (PDF, 1257KB)

Guide to managing advisory appointment (PDF, 427KB)

Guide to eNegotiation (Claimant) (PDF, 339KB)

Guide to eNegotiation (Respondent) (PDF, 360KB)

Guide to claimant review Annex A (for Wrongful Dismissal Claim) (PDF, 223KB)

Guide to Update Payment Status (PDF, 573KB)

Guide to view upcoming mediation appointment (PDF, 292KB)

Guide to Claims Withdrawal (PDF, 174KB)

Guide to signing Settlement Agreement digitally (PDF, 569KB)

Guide to complete survey (PDF, 103KB)

FAQ on how to complete survey

 

eServices (EmPOWER) Estimated Time Required  Quick Reference Guides (QRGs) 

File a claim (only for notice pay)

Use this eService (EmPOWER) to file a claim for mediation

  20 minutes  Guide to file a claim (only for notice pay) (PDF, 553KB)

Register a company representative to respond to the claim(s)

  - Guide to register a company representative (PDF, 2,014KB)

Dashboard

If you have an ongoing claim, you can log in to your dashboard to manage the following:

  • Pay filing fees
  • Upload documents for claim
  • View and manage cases
  • e-Negotiation
  • Attend online mediation
  • Appoint Company Representative
  • Update payment status
  • Sign e-Settlement Agreement
  • Complete survey
 		  -

Guide to employer login and dashboard (PDF, 928KB)

Guide to eNegotiation (Claimant) (PDF, 347KB)

Guide to eNegotiation (Respondent) (PDF, 360KB)

Guide to Claims Withdrawal (PDF, 174KB)

Guide to signing Settlement Agreement digitally (PDF, 569KB)

Guide to Update Payment Status (PDF, 573KB)

Guide to view upcoming mediation appointment (PDF, 292KB)

Guide to complete survey (PDF, 103KB)

FAQ on how to complete survey

 

eServices (EmPOWER)
 Estimated Time Required  Quick Reference Guides (QRGs) 

File a claim (for union rep)

Use this eService (EmPOWER) for union official to file a claim on behalf of member(s)

  20 minutes  File a claim (for union rep) (PDF, 417KB)

Partners Dashboard