Note: You can submit your mediation request online with your Singpass if you have details/claim amount for your employment claim. You will be notified of the next step via your preferred mode of communication. You can also log into your dashboard via eServices to view your claim.

Click on “Ask TADM” chatbot (icon at the bottom right) to get immediate answers, preliminary assessment and file your claim. The chatbot may direct you to make an appointment to speak to us if it cannot address your queries.

We recommend Google Chrome, Microsoft Edge or Mozilla Firefox on desktop or laptop for best experience.

Do take note of the time limit(s) to file your claim(s). You may visit the Ministry of Manpower if you have general queries on the Employment Act.

eServices

To file a claim for mediation or manage your employment-related matters

You can click on the "Ask TADM" chatbot advisory service to get immediate answers to your queries. You may be directed to make an advisory appointment if the chatbot is unable to address your queries.

eServices Estimated Time Required Quick Reference Guides (QRGs)

File a claim

Use this eService to file a claim for mediation

20 minutes  Guide to file a claim (PDF, 523KB) 

Dashboard

If you have an existing appointment, draft claim via chatbot, or an ongoing claim, you can log in to your dashboard to manage the following:

  • Manage my existing appointment
  • Pay filing fees
  • Upload documents for claim
  • View and manage cases
  • e-Negotiation
  • Attend online mediation
  • Update payment status

Guide to employee login and dashboard (PDF, 1257KB)

Guide to managing advisory appointment (PDF, 427KB)

Guide to eNegotiation (Claimant) (PDF, 339KB)

Guide to eNegotiation (Respondent) (PDF, 360KB)

Guide to claimant review Annex A (for Wrongful Dismissal Claim) (PDF, 223KB)

Guide to Update Payment Status (PDF, 573KB)

Guide to view upcoming mediation appointment (PDF, 292KB)

Claims Withdrawal (PDF, 174KB)

 

eServices Estimated Time Required  Quick Reference Guides (QRGs) 

File a claim (only for notice pay)

Use this eService to file a claim for mediation

 20 minutes  Guide to file a claim (only for notice pay) (PDF, 429KB)

Register a company representative to respond to the claim(s)

 - Guide to register a company representative (PDF, 2,014KB)

Dashboard

If you have an ongoing claim, you can log in to your dashboard to manage the following:

  • Pay filing fees
  • Upload documents for claim
  • View and manage cases
  • e-Negotiation
  • Attend online mediation
  • Appoint Company Representative
  • Update payment status
 
 -

Guide to employer login and dashboard

 (PDF, 928KB)

Guide to eNegotiation (Claimant) (PDF, 347KB)

Guide to eNegotiation (Respondent) (PDF, 360KB)

Claims Withdrawal (PDF, 174KB)

 

eServices Estimated Time Required  Quick Reference Guides (QRGs) 

File a claim (for union rep)

Use this eService for union official to file a claim on behalf of member(s)

 20 minutes  File a claim (for union rep) (PDF, 417KB)

Partners Dashboard