Advisory: Precautionary Measures for COVID-19 (Coronavirus Disease 2019)

In view of the COVID-19 situation, in-person advisory services is suspended till further notice. Our eServices remain available and you may file your case online.

Do take note of the time limit(s) to file your claim(s). If you have general queries on the Employment Act, please contact Ministry of Manpower.

If you have already made an appointment, we will contact you at the mobile number provided. There is no need to visit TADM Services Centres for advisory and transaction services.

For the latest updates relating to COVID-19 and the advisories issued, you may visit the websites of Ministry of Health and Ministry of Manpower.

From 1 Sep 2018, businesses can no longer use SingPass to access our selected eService, and must have CorpPass. Register for CorpPass now to avoid any last-minute rush and disruptions to your business.

(For employers) File a notice-pay claim for mediation

If you wish to recover notice pay from a former employee, first try to resolve the issue with them directly. If it cannot be resolved, use this service to file your claim for mediation.

Things to note

Who can file Company’s CorpPass user.
Registration fees for mediation
  • $10 if you are claiming $10,000 or less
  • $20 if your claim exceeds $10,000

Fees are not refundable and are based on the claim amount declared when you file.

Payment methods

You can pay by:

  • Visa or MasterCard credit or debit cards.
  • eNETS via internet banking from Citibank, DBS, UOB, OCBC or Standard Chartered.
  • Please make payment within 3 days from the date of registration.
How long it takes

Within 3 working days of payment, you will receive an email from TADM on the next steps of the dispute resolution process.

Employers can only claim for notice pay (also known as ‘salary in lieu of notice’). The employee must be covered under the Employment Act for you to claim.

You need to file within 6 months of the employee’s last day of employment.

You should first attempt to recover the notice pay from your former employee. For example, by sending them a letter to recover the payment.

Give them a reasonable period to respond. If there is no response, you may then file your claim for mediation.

Your CorpPass admin user or sub-admin user needs to:

  1. Log in to the CorpPass account.
  2. Go to the e-Service Access tab.
  3. Select Ministry of Manpower (MOM) from the list of agencies.
  4. Choose Employment Standards Online (ESOL) as one of the company’s eServices.
  5. Assign Employment Standards Online (ESOL) eService to the identified authorised company representatives.

To check:

  1. Log in to your CorpPass account.
  2. Go to the assigned eServices tab. You should see Employment Standards Online (ESOL) listed as one of your assigned eServices.

If ESOL is not listed as one of your assigned e-Services, please ask your CorpPass admin user or sub-admin user to assign the eService to you.

You will need:

  • Former employee’s details e.g. NRIC or FIN, contact details.
  • Credit or debit card details or internet banking user ID and PIN for payment.

Supporting documents to upload:

  • Resignation or termination letter (where applicable), or proof of attempt to recover notice pay.
  • Key employment terms or employment contract.
  • Salary payment records for recent past few months.

Download the user guide for detailed instructions on using this service.

 

  • This service is available 24 hours daily.
  • Sign up for CorpPass