How is e-Mediation conducted?

Last updated 14 Aug 2023

At the mediation stage, a mediator may start the dispute resolution process by sending a message to both parties via TADM eServices portal. The mediator will initiate the process within 7 working days.

The mediator, employee, and employer can make use of the portal to clarify the claims and upload supporting documents.

The mediator will facilitate a resolution to the disputes at the mediation stage.

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