Note: Use "Ask TADM" chatbot to get immediate answers, claim assessment, and to file your claim. It will offer to make an appointment, if needed.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

How is e-Mediation conducted?

Last updated 14 Aug 2023

At the mediation stage, a mediator may start the dispute resolution process by sending a message to both parties via TADM eServices portal. The mediator will initiate the process within 7 working days.

The mediator, employee, and employer can make use of the portal to clarify the claims and upload supporting documents.

The mediator will facilitate a resolution to the disputes at the mediation stage.

Was this answer helpful?

Related Questions

I filed a case and made payment, what is the next step?
(For parties responding to the claims) I received a notification to attend a mediation. Do I have to attend the mediation even though I disagree with the claims?
What can I expect after I file my claim?
What resources can I refer to on my rights and obligations as employee/employer during the e-Negotiation stage?
Can a 3rd party enquire about my employment dispute?
If the online mediation does not work out, can I have an in-person mediation with the case officer?
(For Employers) Who can attend or represent the company at mediation?
Can I log in to the TADM eServices portal on my mobile device?
When will a Claim Referral Certificate (CRC) be issued?
My mediation was conducted online. As the dispute remains unresolved, the mediator is arranging for an in-person session. Can I refuse to attend the session and request for mediation to continue virtually?
I cannot log in to TADM’s eServices with my Singpass. What should I do?
The other party has not responded to my proposal and there are only a few days left in the e-Negotiation stage. What should I do?
(For Employees) Can a 3rd party participate or represent me in mediation sessions?
Can a mediator look into my case before the expiry of e-Negotiation?
(For Employers) I am facing technical difficulties in registering a representative. What do I do?
What should I do if I have technical problems on the TADM eServices?
Can I opt out of having my case mediated virtually?
Can I indicate my preference for online mediation or in-person mediation?
(For parties responding to the claims) I received a notification to respond to a claim. Do I have to respond even though I disagree with the claims filed?
(For Employers responding to claims) How do I appoint a representative to take part in TADM’s mediation process?