I filed a claim but encountered errors on the payment page or my payment failed. How do I proceed?

Last updated 31 Aug 2020

We recommend using Microsoft Edge and ensuring that you have disabled all pop-up blockers.


Please refer to the steps in Payment Guide.


If you still face an error, please contact us with a screenshot of the error together with the date and time; and we will reply to you within 3-7 working days.

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