This e-learning course is designed to support employers, HR practitioners, and supervisors in strengthening their grievance handling practices, in line with the Workplace Fairness Act and the Tripartite Guidelines on Flexible Work Arrangement Requests (TG-FWAR), which took effect on 1 Dec 2024.
Under the TG-FWAR, disagreements arising from flexible work arrangement requests should first be addressed through the organisation’s internal grievance handling process.
By the end of this course, learners will understand workplace grievances and their potential impact on the organisation, and be equipped with the knowledge to manage them through a proper grievance handling process.
This 90-minute e-learning course will cover these sections:
- Introduction to Grievance Handling and Its Importance
- Implementing a Proper Grievance Handling Process
- Carrying Out the Grievance Handling Procedure
This e-learning course is available on the following platforms:
- NTUC LearningHub’s ‘Learning eXperience Platform’, (NTUC LXPHub).
Click here for the step-by-step guide on how to access the e-learning resource on the platform.
- Institute for Human Resource Professionals (IHRP) Connect Hub (IHRP CXHub).
This platform is for IHRP members.
Accredited CPD hours for IHRP Certified Professionals
IHRP Certified Professionals can earn 2 CPD hours upon completion of this course via the IHRP Portal.
Please note that proof of completion is required upon submission. You may refer to the following guides for more information:
- Getting started on Learn platform on IHRP Portal
- Step-by-step guide on recording CPD hours via IHRP Portal
You may also reach out to community@ihrp.sg if you require further assistance.
Special Thanks
This e-learning course is developed with valuable input and collaboration from our partners: Institute for Human Resources Professionals, Singapore National Employers Federation and Singapore Polytechnic. We sincerely thank them for their contributions.
