Contact Us

You can talk to us or write in for support.

We are here to help. Please select your reasons for contacting us so that we can serve you better.

Report on Discrimination

If you have experienced discrimination at the workplace relating to age, gender, race, religion, language, marital status and family responsibility, disability, or any other attributes that are not cited here, please report it using the form below.

Depending on the details provided, we may contact you for more information, and follow up with the firm and parties involved. If you have any concerns or objections to us approaching the firm, please provide your reasons in the report. We will duly assess and discuss with you during our follow up, taking into account your concerns.

I want to report on…

Indicate the words or phrases that do not abide by the Tripartite Guidelines (job advertisements).

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Examples of ID documents include NRIC, FIN and passports.

If you are unsure whether you are a union member, you may wish to check here.
If you are a union member from a unionised company, you would be an Ordinary Branch Member (OB). As an OB member, you can approach your union directly for assistance on workplace matters.

By submitting this form, I hereby undertake the following:

My information is current, complete and accurate. I consent to the collection, use, disclosure and retention of my personal data by TAL. For third party’s personal data, I undertake that I have obtained their consent and made the party aware of all matters listed in this policy by referring them to our website. I also consent to the disclosure between the following parties of any and all information that may subsequently be processed or collected in connection with my report or feedback for the purposes listed in TAL’s Personal Data Policy : TAL, the authorities (including the Ministry of Manpower) and authorised parties (including employer and union).

To speak to an officer about workplace discrimination, you can call 68380969 during office hours (8.30am to 5.30pm).

Report on Workplace Harassment

If you have experienced harassment at your workplace, you can report the matter to TAFEP by filling up the form below.

Depending on the details provided, we may contact you for more information, and follow up with the firm and parties involved. If you have any concerns or objections to us approaching the firm, please provide your reasons in the report. We will duly assess and discuss with you during our follow up, taking into account your concerns.

TAFEP can advise you on the actions you can consider taking, such as:

  • File a claim for wrongful dismissal with TADM if you have been dismissed
  • File a police report
  • Seek Protection Orders from the State Courts
  • Take civil action against the harasser or stalker via the District Court
  • Consider mediation by the Community Mediation Centre (CMC)
  • For Union Members, seek assistance from NTUC Workplace Advisory or U PME Centre

Examples of ID documents include NRIC, FIN and passports.

If you are unsure whether you are a union member, you may wish to check here.
If you are a union member from a unionised company, you would be an Ordinary Branch Member (OB). As an OB member, you can approach your union directly for assistance on workplace matters.

By submitting this form, I hereby undertake the following:

My information is current, complete and accurate. I consent to the collection, use, disclosure and retention of my personal data by TAL. For third party’s personal data, I undertake that I have obtained their consent and made the party aware of all matters listed in this policy by referring them to our website. I also consent to the disclosure between the following parties of any and all information that may subsequently be processed or collected in connection with my report or feedback for the purposes listed in TAL’s Personal Data Policy : TAL, the authorities (including the Ministry of Manpower) and authorised parties (including employer and union).

 To speak to an officer about workplace harassment, you can call 68380969 during office hours (8.30am to 5.30pm).

Get Advice on the Employment Act or Relevant Labour Laws, Advisories or Guidelines (Paid Services)

I am an...

The Employer Advisory Service is an extension of our engagement with employers to create fair, responsible and progressive workplaces in Singapore and to raise employment standards. Our service provides scenario-based advice on the following which impact employment terms and conditions: 

The Employment Act and relevant parts of the Child Development Co-Savings Act, Employment of Foreign Manpower Act, and Retirement and Re-employment Act.
Relevant guidelines,  advisories and tripartite standards namely, Tripartite Guidelines for Fair Employment Practices, Tripartite Advisory on Managing Excess Manpower and Responsible RetrenchmentTripartite Standards, Flexible Wage System  and  other progressive practices and norms.

Before you contact EAS, you may refer to our:

Prepare the following before making an appointment with EAS:

  • Registered company name 
  • Industry sector 
  • Workforce number 
  • Details of your scenario and query
Your options Operating Hours and Charges

In-Person Appointment
Meet us by making an online appointment 
on complex or multiple scenarios. 

Operating hours: 8.30 am to 12.30 pm
Block: 1 hour ($60), 1.5 hour ($120), 2 hours ($180).

Phone Appointment
Talk with us by making an online appointment
on short scenarios.

(Note: For flexible wage system, please book an appointment for in-person consultation only.)

Operating hours: 1.30 pm to 5.30 pm
Block: 15 mins ($12) and 30 mins ($24). 

  1. This is a payable service for employers seeking scenario-based Employment Act or other specified advice. Please make payment via visa, mastercard and eNets direct debit.  
  2. The required notice for appointments is 2 working days. Hence, for bookings made:
    • Up to 5.30 pm, the earliest appointment will be in 2 working days.
    • After 5.30 pm, the earliest appointment will be in 3 working days.
  3. There will be no refund for cancelled, no-show or non-contactable appointments.
  4. You may reschedule an upcoming appointment on a one-time basis (within a 3-week period).
  5. If you are an employee, please contact MOM or TADM for assistance.

Important 
If you meet an issue in booking and/or payment, please: 

  1. Ensure use of a local IP address to access the right system at making an online appointment
  2. Clear your system browser cache or history, confirm non-bank payment if applicable, and try again. 
  3. Check for confirmation email and tax invoice/receipt which are issued upon  successful booking and payment.
  4. Book and pay only once. For assistance, please email eas@tafep.sg
Note:

This service is not intended to be legal advice and should not be regarded as a substitute for independent legal advice. The service provides practical guidance, based on scenario-based applications of prevailing laws,  guidelines,  advisories, tripartite standards  and  progressive practices to the best knowledge of our consultants.

Please refer to EAS Service Terms for the full terms of use.

Enquire on Tripartite Standards, Human Capital Partnership, Employers' Pledge, or Workshops and Events

Use the form below to give general feedback on our services.

By submitting this form, I hereby undertake the following:

My information is current, complete and accurate. I consent to the collection, use, disclosure and retention of my personal data by TAL. For third party’s personal data, I undertake that I have obtained their consent and made the party aware of all matters listed in this policy by referring them to our website. I also consent to the disclosure between the following parties of any and all information that may subsequently be processed or collected in connection with my report or feedback for the purposes listed in TAL’s Personal Data Policy : TAL, the authorities (including the Ministry of Manpower) and authorised parties (including employer and union).

Enquire or Feedback on General Matters

Use the form below to submit an enquiry or provide general feedback on our services. We will reply to any enquiries within 3 working days.

By submitting this form, I hereby undertake the following:

My information is current, complete and accurate. I consent to the collection, use, disclosure and retention of my personal data by TAL. For third party’s personal data, I undertake that I have obtained their consent and made the party aware of all matters listed in this policy by referring them to our website. I also consent to the disclosure between the following parties of any and all information that may subsequently be processed or collected in connection with my report or feedback for the purposes listed in TAL’s Personal Data Policy : TAL, the authorities (including the Ministry of Manpower) and authorised parties (including employer and union).

Service Commitment

When replying to enquiries or feedback, we strive to meet the following standards.

Channel Standard
Phone Available from 8.30am to 5.30pm, except lunch hours (12pm to 1pm).
Email
  • General email enquiries: Within 3 working days
  • Case-specific email enquiries: Within 7 working days
Note: In view of the current COVID-19 situation, if you need any assistance from TAFEP, please make an appointment via the webform or call us at 6838-0969.
Thank you for your understanding.

Visit Us

Address:
80 Jurong East Street 21, #02-05,
Devan Nair Institute for Employment and Employability,
Singapore 609607
Get directions

Operating hours:
Monday to Friday (8.30am to 5.30pm), excluding Public Holidays.