Handling employee grievances effectively is essential for all organisations, including small and medium-sized businesses. However, ensuring that concerns are managed fairly, consistently, and in line with workplace requirements can be challenging.
This checklist helps employers and HR professionals review and strengthen their grievance handling processes in line with the Workplace Fairness Act (WFA) and the Tripartite Guidelines on Fair Employment Practices (TGFEP). It offers step-by-step guidance on establishing clear procedures for raising, managing and resolving workplace concerns—supporting organisations to build trust, foster a respectful workplace, and be better prepared for WFA compliance.
