How does TADM communicate with our customers?
Last updated 22 May 2026
You will receive automated system notifications sent via SMSes and/or emails with the sender reflected as "TADM" and "info@tadm.sg" respectively.
Our notifications will include information such as:
- Case reference number
- Name of customer(s)
- Purpose of notification
- Steps to access our eServices
In addition, our officers may also contact you by:
- Work email. You can identify their official emails by the @tadm.sg domain.
- Phone. You will see their DID as the caller ID.
- WhatsApp Business. Under the profile, you will be able to see our corporate information (e.g. business description, website, operating hours) and the officer’s name, email address and DID.
| SMS |  |
|---|---|
| Email (Automated emails' subject includes "Automated System Notification") |
 |
| WhatsApp Business |  |
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