Compliments from our customers

"I would like to express my sincere appreciation and commend Eugene Tan, for his professionalism and assistance during the mediation session.

He handled the mediation session with great patience, fairness, and professionalism. Eugene remained calm, objective, and highly effective in facilitating constructive communication between both parties.

We sincerely appreciate his efforts in helping both parties achieve the best possible outcome under the circumstances."

- Mr N

"Mr. Choo,

My sincere thanks for your kind assistance in facilitating the mediation session.

Your guidance was instrumental in helping me understand the key issues surrounding the dispute over my accrued time off-in-lieu, and I have gained valuable insights from this experience. I truly appreciate the professional and supportive environment you provided, which enabled us to reach an amicable settlement without the need for further proceedings.

Thank you once again for your time and for helping us resolve this matter smoothly."

- Ms N

"Ms Tan,

I would like to extend my deepest gratitude to you for your assistance in facilitating a mutually agreeable resolution between my daughter and her former employer.

The mediation was conducted in a professional, calm, and constructive manner, which we greatly appreciated. Your clear explanations and clarifications on the relevant provisions of the Employment Act were extremely helpful in allowing us to fully understand the requirements applicable to our case.

Our heartfelt thanks once again for your professionalism and support throughout this process."

- Mr C

"I would like to express my appreciation for Fatimah’s professionalism in handling my unique situation. She articulated my concerns clearly and demonstrated genuine empathy, understanding my wellness considerations with sensitivity and discretion, without the need for detailed explanation. This meant a great deal to me.

I would also like to commend her prompt and responsive service. Despite a missed initial call, she returned my call the very next day, which is truly commendable and increasingly rare these days. 

Fatimah, thank you for your excellent service and dedication."

- Mr N

"Ms Sangeetha, I would like to express my sincere gratitude for the payout I received, which has helped me settle my debts and ease my situation. Thank you very much for your assistance.

I am also deeply thankful to TADM and you for the support provided throughout my case. I truly appreciate the patience, guidance, and care shown during the process.

If there is any opportunity for me to support or assist other workers in the future, I would be more than willing to do so. Thank you once again for everything."

- Ms C

"As this was my first time going through the process, I was unsure if I was handling the matters correctly, and I am very grateful for the guidance you provided throughout the mediation.

I am appreciative of your clear and detailed instructions regarding the documents required for submission to the company. The information you shared was far more comprehensive and helpful, it gave me a clear roadmap to proceed with confidence and clarity.

Thank you once again for the time, effort, and support you have extended to my case. I sincerely appreciate it."

- Ms L

"I would like to express my appreciation to Martha Fernandez, for her outstanding support throughout my case. She was incredibly helpful in guiding me through the process and played a key role in achieving a very positive outcome.

What stood out most was her patience and commitment in fully understanding my situation, despite the complexity of the case. She took the time to listen carefully, provided clear and practical advice, and ensured I felt supported at every step.

Her professionalism, empathy, and dedication made a challenging situation more manageable. I am truly grateful for her assistance. "

- Ms N

"I would like to express my sincere appreciation to Tan Pin who handled my case with professionalism and care. He coordinated with both parties thoughtfully and resolved the matter fairly, even when certain details were incomplete, which was extremely helpful.

As a result, I received compensation of $1,000. This experience has strengthened my trust in the country’s transparent system and its commitment to protecting workers’ rights. Regardless of the outcome, knowing that TADM strives to uphold fairness gives me a strong sense of security and renewed confidence in continuing my work.

Thank you once again to Tan Pin for your dedication and support."

- Mr Z

"I would like to commend Maisie for her outstanding performance.

She has demonstrated a strong work ethic, often going above and beyond regular hours to ensure matters are properly attended to. Her communication has been consistently clear, with explanations that are easy to understand and helpful for decision-making.

I also appreciate her prompt responses to queries, which made the entire process smooth and efficient. In addition, she was considerate in accommodating my preferred timing for communication, which I found very helpful.

Throughout my interactions, Maisie has shown empathy, addressing my concerns with care and understanding. Her courtesy and professionalism reflect highly on the standards of service at TADM."

- Mr A

"I had my mediation session with my employer, which was facilitated by Jolene Chia. She was consistently polite, efficient, and highly professional throughout the process. She ensured the discussion stayed focused, provided clear guidance to all parties on their positions under the Employment Act, and steered the session towards a mutually acceptable outcome.

The experience was made much smoother by her efforts, and the meeting concluded amicably. I would also like to commend her patience and dedication beyond the session, as she followed up promptly with both parties, delivered the necessary documents within the committed timelines, and remained highly communicative throughout.

Jolene is such a valuable asset to TADM."

- Mr C

"I would like to express my appreciation to Lily for her outstanding professionalism and dedication during our mediation session.

Throughout the entire process, she was exceptionally patient, professional, and supportive. Despite the extended session without a break, she remained fully committed and attentive, ensuring the matter was handled fairly and smoothly.

She was consistently calm, respectful, and impartial. Lily listened carefully to both parties and maintained a neutral and constructive environment throughout. She also provided clear guidance and helped manage unsupported claims, ensuring that the discussion remained fair and grounded.

Her professionalism and balanced handling of the situation gave us strong confidence in the mediation process. We truly appreciate her patience, hard work, and dedication."

- Ms F

"I would like to express my heartfelt appreciation to Jasmine and the entire TADM team for their exceptional assistance throughout my case.

Jasmine demonstrated outstanding professionalism, patience, and dedication in helping me lodge my claim, guiding me through the mediation process, and diligently following up on my payment matter. Her clear communication, prompt responses, and commitment to ensuring a fair outcome gave me confidence and peace of mind during a challenging period.

I am also grateful to the entire TADM team for their efficient coordination, impartial mediation, and continuous support. Their efforts played a significant role in resolving my case successfully.

Thank you, Jasmine and the TADM team, for your excellent service, hard work, and genuine care. Your professionalism and dedication are truly commendable and greatly appreciated."

- Mr C