Use this implementation toolkit to establish or enhance your organisation's grievance handling framework. The resources below provide the key policies, templates, forms and checklists needed to support compliance with Workplace Fairness Act requirements.
How to use the toolkit
1. Read the Grievance Handling Handbook to understand the key principles and requirements.
This handbook provides employers and HR with step-by-step guidance to establish a grievance handling framework, manage workplace grievances fairly, and build employee trust. It includes practical examples, implementation guidance and best practices
2. Use the Grievance Handling Checklist to assess your current practices and identify gaps.
3. Customise and adopt the sample policies, procedures and forms for your organisation.
- Sample Grievance Handling Policy
- Sample Grievance Handling Procedure and Template
- Sample Grievance Handling Lodgement Form
- Sample Greivance Handling Report Template
- Sample Company Circular/Email
Organisations that have implemented the grievance handling practices can adopt the Tripartite Standard on Grievance Handling (TS-GH) to signal your commitment to fair employment practices and WFA readiness.
