Performance Management

How to implement a fair system to develop your employees' potential.

What Is Performance Management

Performance management is a systematic process to monitor and assess employee performance. It involves formal appraisals, regular feedback, and the identification of training and development needs. These enable employees to contribute more effectively towards business goals.

Why It Matters

A good performance management system:

  • Is an opportunity to give and receive constructive feedback, and set goals collaboratively.
  • Helps you gather information about underperforming employees and work out how they can perform better.
  • Motivates high performers to tackle bigger challenges.

What You Should Do to Be Fair

The following Tripartite Guidelines on Fair Employment Practices (appraisal and promotion) state what you should do to be a fair employer:

  • Develop measurable standards for evaluating job performance.
  • Review your criteria regularly to check against discrimination.
  • Document and keep all performance reviews for at least one year. This will help you appraise objectively during the next appraisal.
  • Set up an internal appeal process to address employees' questions or concerns on their appraisals.
  • Communicate posting and training opportunities to all eligible employees.
 

Tripartite Guidelines

Refer to the Tripartite Guidelines on Fair Employment Practices to ensure that you abide by the guidelines on all the relevant practices.

How to Be Progressive

For more information on how to create a good performance management system, download the Performance Evaluation and Development Plan (Word document).

You can also browse our resource collection to get tips, tools and ideas and learn from case studies and interviews with progressive employers.