People of TAL

Sandy Goh

Mediator

TADM

1. Tell us more about your job.

My role as a mediator is to help employers and employees resolve employment disputes. As the case manager, I assess the disputes and advise both the employers and employees on their respective rights, responsibilities, and best practices concerning employment and industrial relations matters. I facilitate the mediation and guide them toward a mutually acceptable resolution without having to escalate the disputes to the Employment Claims Tribunals for adjudication.

2. Can you describe a typical day at work?

My typical day includes conducting in-person or virtual mediation sessions scheduled for the day. Besides, I also engage with employees and employers over the phone or via email to clarify and have better understanding of the claims lodged, offer advice and/or prepare them for the upcoming mediation. My colleagues and I will gather in small groups to discuss and learn from one another. We share stories of challenging and difficult cases, and bounce ideas off one another on how best to approach them.

3. What is something surprising or unusual about your work that most people are unlikely to know?

What people may not realise is that every case filed with TADM brings a unique story, and its own challenges. There is no one-size-fits-all approach to resolving disputes. After 5 years on the job, I am still learning, and remaining neutral while guiding parties towards amicable resolutions.

4. What keeps you going? What is one guiding principle you live by?

The sense of satisfaction that comes from knowing I have made someone’s life better by helping them recover their long-overdue salary. While the job comes with its challenges, the supportive work culture, encouragement from my supervisor and great teamwork have helped me overcome obstacles and grow in the job. I believe in staying true to myself. People appreciate me for who I am, and it leads to more genuine connections.

5. What support or help have you received from your co-workers or supervisors to carry out your work?

The culture of TADM is built around collaboration, support and openness. My supervisor and colleagues are friendly, approachable, and always willing to lend a hand when needed. Whether I am seeking advice or assistance, everyone is eager to share their experiences and knowledge. This fosters a positive and inclusive environment where we learn together and help each other succeed.