People of TAL

Gui Wei Yih

Senior IT Consultant

TAL

1. Tell us more about your job.

At TAL, I manage our IT infrastructure, which includes overseeing both hardware and software, as well as running the IT Helpdesk that supports our staff on day-to-day tech matters. I work closely with colleagues and external vendors to drive initiatives that improve our workflows and productivity. Another part of my role involves planning for future IT needs such as laptops, software tools, and network capacity so that TAL continues to operate efficiently as we grow.

2. Can you describe a typical day at work?

No two days are the same, and that is part of what I enjoy most. My day often involves a mix of planning for upcoming IT projects, meeting with departments to understand their needs, and collaborating with vendors on solutions. I also work closely with HR to equip new employees with the necessary IT equipment in preparation for their onboarding, and with the procurement team to source and procure the required IT assets. On the technical side, I monitor system performance, troubleshoot and resolve issues, and ensure our infrastructure remains stable and secure.

3. What is something surprising or unusual about your work that most people are unlikely to know?

People often think IT is just about fixing computers or installing software, but it is much more than that. A part of my job involves making complex systems understandable and usable for my fellow colleagues. I also constantly balance innovation with risk, making sure we stay ahead technologically without compromising data security. Another surprising aspect is how many hats I wear—sometimes I’m the project manager, other times I’m a problem-solver, or even a liaison with external partners. And while technical skills are essential, soft skills like communication, negotiation, and leadership are just as important.

4. What keeps you going? What is one guiding principle you live by?

I try to put myself in others’ shoes. It helps me understand their needs better and find the best way to support them. I am easy-going and adaptable, always aiming to create solutions that make a real difference for others. Knowing that my work helps my colleagues do their jobs more smoothly and confidently is what drives me every day.

5. What support or help have you received from your co-workers or supervisors to carry out your work?

The support I have received at TAL has been instrumental in allowing me to do my job well. My supervisor trusts me to lead projects and encourages innovation, which gives me the confidence to push for better solutions. My colleagues are open to learning and adapting, which makes rolling out new tools and systems much smoother.