Employers, HR practitioners, and line managers/supervisors.
About the workshop
As a supervisor, you may encounter the challenge of dealing with upset employees. You will need an established grievance handling procedure to deal with such situations. It is therefore important that organisations, regardless of size ensure that the right processes are in place to prepare managers to deal with grievances. This workshop will utilise key resources such as the Grievance Handling Handbook, and the Principles of Fair Employment Practices as laid out in the "Tripartite Guidelines on Fair Employment Practices" formulated by TAFEP.
Definition of Grievances and Complaints at the Workplace
Types of Grievances: General versus Individual
Protection from Harassment Act
Tripartite Advisory on Managing Workplace Harassment
Why a Grievance Handling Procedure is Vital
Developing a Fair and Effective Grievance Handling Procedure
Principles of Grievance Handling: General versus Individual
Consequences of Mishandling Grievances
Workplace Harassment as a Source of Grievance
Managing Workplace Harassment
Making the Grievance Procedure Work
Roles of Supervisors and Managers
Role of Unions
Skills and Techniques of Grievance Handling
Handling Common and Unexpected Scenarios
Recognising Signs of Grievance
Poor Performance versus Misconduct, or Expression of Grievance
Handling Under-Performing Employee and Misconducts
Using Harassment to Trigger Termination of Employment
Employee Counselling Session Versus Disciplinary Process
About the Trainer
Singapore National Employers Federation
Ms Linda Ang was a Senior IR Consultant in SNEF. She provides human resource management/ industrial relations advice and services to clients. She has also been conducting courses on HR/IR topics in centre and online, as well as crafting and presenting customised training programmes based on employers’ requests and requirements.
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