What is the process on the TADM ODR portal like?

Last updated 14 Oct 2021

The ODR process consists of two stages: e-Negotiation and e-Mediation. 

Stage 1. e-Negotiation

  • During this stage, the mediator is not involved.
  • Employees and employers are strongly encouraged to reach an amicable settlement within 8 days. They can do so by accepting a proposal or making a counter-proposal. This will save the time and cost of having to go through mediation subsequently.
  • Employee and employer can upload documents to support their cases.
  • If a financial settlement is reached at this stage, the responding party will be instructed to make the agreed payment to the party seeking a claim within 2 weeks. 
  • If no payment is made within 2 weeks, the party seeking a claim can email TADM via odr@tadm.sg. A mediator will then be assigned to follow up on the case.

Stage 2. e-Mediation

  • Should the dispute remain unresolved after e-Negotiation has ended, the assigned mediator will conduct mediation on the portal.
  • The mediator may conclude the case at e-mediation stage or schedule an in-person mediation session.
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