Advisory: Precautionary Measures for COVID-19 (Coronavirus Disease 2019)

In view of the COVID-19 situation, in-person advisory services is suspended till further notice. Our eServices remain available and you may file your case online.

Do take note of the time limit(s) to file your claim(s). If you have general queries on the Employment Act, please contact Ministry of Manpower.

If you have already made an appointment, we will contact you at the mobile number provided. There is no need to visit TADM Services Centres for advisory and transaction services.

For the latest updates relating to COVID-19 and the advisories issued, you may visit the websites of Ministry of Health and Ministry of Manpower.

Pay mediation fees

If you have filed a claim for mediation at TADM, use this service to pay the registration fees.

Things to note

Registration fees for mediation
  • $10 per claim if you are claiming $10,000 or less
  • $20 per claim if your claim exceeds $10,000

Fees are not refundable and are based on the claim amount declared when you file.

Payment methods

You can pay by:

  • Visa or MasterCard credit or debit cards.
  • eNETS via internet banking from Citibank, DBS, UOB, OCBC or Standard Chartered.
  • Please make payment within 3 days from the date of registration.

Note: If your case number is not found, please try again the following day after 8am.

What you will need

You will need:

  • Your case reference number. If you cannot recall your case reference number, log in to the claim filing eService and check your transaction history.
  • For employer: company’s UEN.
  • For employee: NRIC or FIN.
  • Internet banking user ID and PIN (for eNETS payment).
  • Credit card or debit card details (for credit or debit card payment).

Download the user guide for detailed instructions on using this service.

This eService will be undergoing scheduled maintenance to serve you better and will not be available from Sunday 31 May 2020, 8am to 11:59pm. 

Please plan your transactions in advance. Thank you for your understanding.

 

  • This service is available 24 hours daily.