Advisory: Precautionary Measures for COVID-19 (Coronavirus Disease 2019)

In view of the COVID-19 situation, in-person advisory services is suspended till further notice. Our eServices remain available and you may file your case online.

Do take note of the time limit(s) to file your claim(s). If you have general queries on the Employment Act, please contact Ministry of Manpower.

If you have already made an appointment, we will contact you at the mobile number provided. There is no need to visit TADM Services Centres for advisory and transaction services.

For the latest updates relating to COVID-19 and the advisories issued, you may visit the websites of Ministry of Health and Ministry of Manpower.

Make or manage an appointment

In view of the COVID-19 situation, in-person advisory services is suspended till further notice and you need not turn up for the appointment.

Instead, you will be attended to via a phone advisory at your appointment timing. Each appointment is allocated 45 minutes. Please remain contactable via the phone number you have provided. Your appointment will be deemed as cancelled if you cannot be reached. Please make another appointment.

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You can use this service to make, change or cancel an appointment if you:

  • Have an employment or payment-related dispute and need advice on your options.
  • Are unsure of your salary-related claim or are unable to file online.

Each advisory session can last up to 45 minutes depending on the complexity of your issue.

Depending on the nature of your claim, you should make an appointment well before the deadline for filing a claim. Otherwise, you will not be able to register for pre-ECT mediation as your claim will be time-barred.

Nature of claim When to file a claim by
Salary-related
  • If you are still employed by the company,within 1 year after the dispute arose.
  • If you have left the company,within 6 months from your last day of employment.
Wrongful dismissal
  • Within 1 month after your last day of employment.
  • If you were wrongfully dismissed during pregnancy,within 2 months of the birth of your child.

If you are approaching the deadline for filing a claim and are unable to secure an appointment, you may consider the following options:

You will need:

  • NRIC or FIN.
  • Mobile number for contact information and SMS reminders.
  • Email address of employee and employer
  • Company Name/Job Title
  • Any relevant information and supporting documents, such as your employment contract or key employment terms, termination letter and payslips.

For an effective advisory session, follow these tips:

  • Be punctual.
  • Keep an open mind to consider options available.
  • As each advisory appointment is only allocated 45 minutes, come prepared with relevant information and supporting documents, such as your employment contract or key employment terms, salary payment records and termination letter or service contract (for self-employed persons).
  • Take ownership of your dispute and follow up on the options available to help you achieve closure.