Mediation guide

Mediation helps employees and employers resolve employment disputes, or self-employed persons resolve payment-related disputes, amicably.

Resolving the dispute on your own

If you have an employment dispute, or payment-related dispute if you are a self-employed person, your first step should be to discuss it with the other party.

For the employee, key tips for a successful discussion

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Arrange a meeting with your HR department

  • Understand your rights and obligations - know your employment rights and refer to your employee handbook and employment contract.
  • Prepare proof of your claims, such as salary records, bank statements or attendance records.
  • Be specific and accurate about the issues you are disputing so the discussion can be focused.
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Going for the meeting

  • Seek to understand if the issue was caused by an unintentional error or misunderstanding.
  • Have a calm, open and honest discussion with the aim of resolving the issue.
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Finishing the meeting

  • Put the agreed outcomes in writing for follow up after the discussion.

What is mediation

Mediation is a process aimed at helping employees and employers resolve employment disputes, or self-employed persons resolve payment-related disputes, amicably.

Who are the mediators

Mediation is conducted by our professional mediators.

Our mediators will assist parties to explore options and arrive at fair and amicable outcomes.

Who attends

Only the employee and employer, or self-employed person and business, and mediator will attend the mediation session. No lawyers are allowed.

  • The employee or self-employed person has to attend personally.
  • The company can send a representative who is an employee and is authorised to settle the dispute.

Duration

Each session takes 2 to 3 hours, depending on the complexity and nature of the claim.

Number of sessions

Most issues can be resolved in one session. If not, we will arrange for another session if necessary.

Mediation session

More than 8 in 10 claims are resolved through mediation.

 

Mediation for other employment or payment-related disputes

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