If the online mediation does not work out, can I have a face to face mediation with the case officer?

Last updated 02 Aug 2020

Under the Online Dispute Resolution (ODR) process, we encourage parties to participate actively and promptly, while keeping an open mind.


It is in your interest to participate actively in this ODR process to resolve your dispute in a timely manner. The mediator will explore with you if a face to face mediation is required. 

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